Return & Refund Policy

Return Eligibility

Cargo Nald Duck accepts returns on standard shipping containers within 30 days of delivery, provided the container is unused, in its original condition, and all doors and seals are intact. To be eligible for a return, you must have purchased the container directly from Cargo Nald Duck and have proof of purchase.

How to Initiate a Return

1. 1Contact our customer service team at info@cargonald-duck.com or +1 (605) 585-4816 within 30 days of delivery.
2. 2Provide your order number, delivery date, and reason for return.
3. 3Our team will schedule an inspection and arrange pickup within 5-7 business days.
4. 4Once the container is received and inspected, your refund will be processed within 5-10 business days.

Refund Process

Refunds are paid by bank transfer, or by company check if you paid by check. Please allow 5-10 business days for the refund to arrive after we receive and inspect the returned container.

Damaged or Defective Containers

If your container arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photos of the damage. We will arrange for immediate replacement or repair at no cost to you. Do not refuse delivery unless the container is severely damaged and unusable.

Cancellation Policy

Orders may be cancelled before the container has been dispatched from our depot. A full refund will be issued for cancellations made within 24 hours of order placement. Cancellations after 24 hours may be subject to a 10% restocking fee if the container has already been prepared for shipment.